case interview prep refund policy

Refund policy for CasingExpert plans.

This policy outlines when refunds can be requested, which plan conditions apply, and the review process used to evaluate requests.

This page defines refund eligibility for one-time digital purchases and outlines scenarios where requests are generally approved, including duplicate charges or verified delivery failures.

It also explains cases where refunds are usually not provided, such as change-of-mind requests after access is granted or partial usage after interview content has been consumed.

Request instructions include required details like purchase reference, payment date, and issue summary so support can review cases quickly and respond within a clear operational window.

Approved refunds are processed through the original payment channel and may depend on processor and bank settlement timelines, which can vary by payment method and region.

Before purchasing, review this policy together with pricing and terms to confirm the right plan duration and avoid avoidable disputes during active interview-preparation periods.

If you hit a billing issue, contact support first rather than filing an immediate chargeback. Direct resolution is usually faster and helps protect uninterrupted access when needed.